Incoming Calls in SalesRender
SalesRender has a powerful system for handling incoming calls directly inside your CRM.
It helps not only to answer calls, but also instantly see the entire history of work with the client, improving service quality and speeding up your operators' work.
How incoming calls are connected
Incoming telephony is connected via SIP plugins.
You simply specify your trunk data in the plugin, and calls will start flowing into your CRM.
If it doesn’t work immediately — write to us, we’ll help!
You can connect multiple incoming lines at once to:
distribute the load route calls (for example, some clients call back the number you dialed them from, others dial the hotline number on your website).
Handling incoming calls in CRM
When an incoming call comes in:
- the operator sees the call right in the CRM interface;
- they can answer it immediately in the pop-up window;
- CRM automatically finds all orders by the caller's phone number so the operator knows who’s calling and can prepare.
In seconds, the operator sees the client’s order history, delivery statuses, past calls, and comments.
Customizing what operators see
You can choose what data to show operators when an incoming call comes in:
- recent orders;
- payment & delivery statuses;
- manager comments;
- important tags or client notes.
This lets you tailor the interface exactly to your business processes.
History of incoming calls
All incoming calls are logged in CRM:
- date & time of the call;
- which operator answered;
- you can even automate creating an order right from the incoming call.
You can also set up rules so specific operator teams handle only incoming calls!
Recording incoming conversations
Every incoming call is automatically recorded.
You can:
listen to it right in the system (even at increased speed);
download it for archive or staff training;
send it to AI transcription for quality analysis.
Recording costs — 0.10 RUB/min with per-second billing.
Encrypted client numbers
SalesRender can encrypt client numbers even for incoming calls.
Your operators see only anonymized data, but can still answer the call.
This protects your clients and reduces data leak risks.
The rate for encrypted calls is the same — 0.10 RUB/min.
How it benefits your business
- All incoming calls are logged and saved in call history.
- Operators instantly see full interaction history.
- Call recordings protect you in disputes and improve service quality.
- Phone number encryption lowers the risk of data leaks.
Just a couple of minutes to set up — and you’ll have a powerful control tool!
See even more features on our website salesrender.com
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