“Prompter” Mode in SalesRender

2 minutes

You’ve probably faced a situation where you've just hired a new operator, but you're not ready to fully trust them with client calls. They're still getting used to the script and have a lot of questions, which means they often need help from a more experienced operator.

That’s why we’ve created a special mode that allows a senior operator to join any outgoing call — to help or simply monitor the conversation. We call this feature “Prompter”.

The Prompter mode has flexible use cases. For example:

So that only the operator hears

This is the most common scenario — the senior joins the call and only the trainee can hear them. This lets the senior guide the trainee in real-time without the client noticing. No more hanging up and calling back. It saves time, preserves the sale, and helps new employees gain confidence faster.

So that only the client hears

Less common, but still useful — for example, during a mystery shopper audit. You can join the call in stealth mode to support the “shopper” without the operator knowing, helping guide the conversation.

So that both can hear

This turns the conversation into a full-blown conference call. Both the operator and the client hear the third party.

Overall, the Prompter mode gives you the flexibility to join calls however you need — whether it's silent listening or active participation. You decide what fits your business process best.