Telepresence Schedule

Want fewer “idle hours” and more discipline in your call center?

SalesRender offers a powerful tool to monitor and analyze your agents’ work — the Telepresence Chart.

What it is

The Telepresence Chart in SalesRender is a visual tool for tracking operator activity over the past 30 days.
It clearly shows who worked and when, broken down by user and date.

It uses color-coded statuses for clarity:

• In CRM — the agent is actively working in the CRM system.
• On call — the agent is talking to customers.
• CRM not in focus — the user has switched to another window, such as a browser tab or messenger app.

Colors can blend together if different activities happened in quick succession.

Hover for details

Hover over any section of the chart to instantly see:

• What CRM page the agent is on.
• What entity they’re editing (lead, order, or customer record).
• How much time was spent on this action.

You can also apply filters to display only visits to specific CRM pages — for example, time spent viewing reports or editing orders.

Additionally, filter users by role, so you can focus on agents, supervisors, or any other group.

Why it matters

• Visualizes agents’ work patterns — see their minute-by-minute activity.
• Shows productive hours — how much time goes to calls, CRM work, or non-work windows.
• Drives discipline — employees know their workflow is transparent.

All of this is available right inside SalesRender.
It takes just 3 minutes to see which agents are truly working.

You can also download the data to Excel for long-term storage, since CRM data is kept for 45 days.

Have questions about this feature? Let us know!

Explore even more capabilities on our website salesrender.com

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