Are you ready to enable predictive dialing?
Dear customers!
We are happy to announce that the work on predictive dialing has been completed! Not only development, but also real-world “live” testing 
As a result of testing, minor bugs were identified, which we easily fixed.
Most importantly, no bugs were found in our answering machine detection algorithms or in the predictive system itself. We are now preparing a release for all users, which we will announce on our channel in the coming days!
In this article, let’s briefly remind you what our predictive dialing module can do!
Self-learning answering machine detector
It only needs to hear the same answering machine 5 times to recognize it within 1–1.5 seconds going forward. It can even detect voice assistants pretending to be humans.
Human response detector and extraction of phrases like “hello”
When the predictive system connects a subscriber to an agent, it plays back the subscriber’s greeting (hello/yes/I’m listening/etc.) to the operator at 2x speed so the operator immediately understands that this is a real live call.
Silent caller detector
Some subscribers answer the phone but remain silent, waiting for the operator to speak first. Our algorithms can distinguish silence from such “silent callers” and connect them to agents accordingly.
Interruption detector
If the predictive system reaches a second line and plays a message indicating it is a second call, and the subscriber responds, their voice interrupts the bot. Our algorithms detect this and immediately connect the call to an operator.
Unknown answering machine detector (first-time encounters)
Detected via characteristic audio patterns. It does not react to music or songs used as ringback tones, minimizing false positives.
All detectors are universal
They work in any country and any language. The more calls you make, the more accurate the detection becomes.
Predictive algorithm
It forecasts call volume, monitors the number of available agents, and minimizes situations where calls exist but no operators are available, etc.
Aggressiveness settings for all features above
You can already view and configure them in the call center list.
Custom greeting file setup
For example, a different greeting for new orders and another for pickup point deliveries.
Various call tracking metrics
New trigger event
Orders can now be automatically removed from dialing once the maximum number of attempts is reached.
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