Launch Predictive Dialing Even More Easily!

2 minutes

Dear customers,

We have released a complete training video on Predictive Dialing

If setting up Predictive Dialing previously required studying the documentation, now you can follow the entire process step by step with a video—from the initial setup to analyzing the results.

What You'll Learn

In a single lesson, we'll cover the entire Predictive Dialing (PDS) workflow:

what PDS is and how it works;
how to create an agent team;
how to configure call modes;
how to launch PDS;
how call attempt triggers work;
which metrics are available for supervisors;
how to monitor agent activity in real time;
how to analyze call statistics and predictive dialing performance.

The video is suitable both for new users who are just getting started with PDS and for experienced users who want to explore all of the module's capabilities.

We Added a Cat Game

To give agents a chance to relax between orders without leaving the CRM tab, we've added a fun game featuring a charming cat. Soon, the game will also be customizable for business purposes—for example, you will be able to ask training questions based on your scripts or products.

Here's what it looks like